1. Scope

This Privacy Policy explains how Yancheng ZonHoo Thermal Energy Co., Ltd. (“ZonHoo”, “we”, “us”) collects, uses, shares, and protects personal information when you visit zhovens.com, request a quotation, submit a contact form, or communicate with us.

2. Information We Collect

2.1 Information you provide

• Contact details: name, email address, phone/WhatsApp, country/region, company name, and how you know about us.

• Inquiry details: your application description and technical requirements (e.g., process, load size/weight, temperature & dwell, airflow pattern, heating medium, power/voltage, throughput & timeline, standards such as CE/UL/AMS, site limits).

• Files you upload: documents and drawings (e.g., PDF, images, CAD/STEP files) and related metadata.

2.2 Information collected automatically

• Device & usage data: IP address, browser type, device identifiers, pages viewed, approximate location (derived from IP), referrer URL, and event data.

• Cookies and similar technologies: used for essential site functions, analytics, and advertising (subject to your consent where required).

2.3 Anti-spam and security

We use Google reCAPTCHA to help protect our forms from spam and abuse. reCAPTCHA may collect device and usage signals to assess whether a user is human.

3. How We Use Information

We use personal information for the following purposes:

• Quotation and communication: respond to inquiries and provide quotations, proposals, and technical recommendations.

• Business operations: contract performance, delivery coordination, and after-sales support.

• Website operation and security: operate, maintain, troubleshoot, and secure our website and systems.

• Analytics and improvement: understand website performance and improve user experience.

• Advertising measurement and optimization: measure marketing performance, attribute conversions, and optimize campaigns, subject to your cookie choices where required.

• Legal and compliance: comply with applicable laws and resolve disputes.

4. Cookies, Analytics and Advertising (GA4 / Google Ads / GTM)

We use a cookie consent tool to help you manage non-essential cookies. We will not load analytics or advertising tags that rely on cookies (including Google Analytics and Google Ads tags) until you provide consent where required.

4.1 Google Tag Manager (GTM)

We use Google Tag Manager to deploy and manage tags on our website. Depending on your consent choices, GTM may load analytics and advertising tags.

4.2 Google Analytics 4 (GA4)

With your consent where required, we use Google Analytics 4 to understand website traffic and user interactions, such as pages visited, events, and aggregated usage patterns, in order to improve our website and marketing effectiveness.

4.3 Google Ads (Conversion Tracking and Remarketing)

We use Google Ads services for:

• Conversion tracking (e.g., measuring submissions of our contact/quotation form as a conversion event),

• Remarketing (showing ZonHoo ads to people who previously visited our website), and

• Audience building and advertising reporting (to measure and optimize campaigns).

These activities may involve cookies or similar identifiers. You can accept, reject, or customize your cookie choices at any time through our cookie banner/settings tool. If you reject Advertising cookies, Google Ads remarketing and related advertising measurement will be limited.

4.4 Managing cookies

You may also manage cookies through your browser settings. Please note that disabling certain cookies may affect site functionality and your user experience.

5. How We Share Information

We do not sell personal information. We may share personal information with:

• Service providers supporting our website and communications (e.g., hosting, CDN, form delivery, email services), analytics, advertising measurement, and security (including reCAPTCHA).

• Professional advisers (e.g., legal, accounting) and authorities when required for legal compliance, dispute resolution, or enforcement of our rights.

For advertising and analytics, we may share limited online identifiers and event data with Google (e.g., via GA4 and Google Ads tags) in order to measure conversions and support remarketing, subject to your consent choices where required.

We require service providers to process information only for authorized purposes and to implement appropriate safeguards.

6. International Data Transfers

Our website and services use global infrastructure and service providers. For example, our hosting and CDN services are provided by Hostinger, which may process data in locations outside China. We also use Google services (including Google Tag Manager, Google Analytics 4, Google Ads, and Google reCAPTCHA), which may process data across multiple jurisdictions.
As a result, your personal information and certain online identifiers (such as cookies and advertising identifiers) may be transferred to, stored in, or processed in countries/regions outside China. We take reasonable measures to protect information during cross-border processing, and you can limit certain processing by adjusting your cookie consent preferences (e.g., rejecting Analytics/Advertising cookies).

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will delete it or anonymize it using reasonable measures.

8. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, transmission, or storage system is completely secure.

9. Your Rights and Choices

Depending on applicable law, you may request access to, correction of, or deletion of your personal information, or withdraw consent (including cookie consent).
To make a request, contact us using the details below.

10. Children

Our website and services are intended for business users and are not directed to children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date indicates when changes take effect.

12. Contact

Yancheng ZonHoo Thermal Energy Co., Ltd.
Address: 1 Jingyi Rd, Dazonghu, Yancheng 224000, China
Email: service@zhovens.com

13. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of the People’s Republic of China. Any dispute arising from or related to this Policy shall be submitted to the competent court at Yancheng, Jiangsu, China, unless otherwise required by applicable law.